PuzzleHR-ToGo! for Restaurants
Hiring, turnover, payroll, and state and local rules can overwhelm even the most experienced restaurant leaders. PuzzleHR-ToGo! handles HR so you can focus on running your business, whether you have 3 locations or 300.
HR, payroll, and benefits for 1,000 restaurants and 14,000 employees.
Entry-level roles are hard to fill and harder to keep filled. Payroll costs keep rising, and every location has to keep up with state and local regulations and statutory training.
Then there’s growth. New locations, mergers, and acquisitions add more people, more paperwork, and more risk for managers who are already running a busy shift.
PuzzleHR closes the gap with strategic and tactical HR support that reduces your administrative burden so you can grow your business.
Difficulty recruiting
High turnover rates
Rising payroll costs
State and local regulations
Turnover is one of the biggest costs in food service. Do you know what it costs you?
What's in PuzzleHR-ToGo!
ToGo! is built exclusively for the food service industry. Every piece is designed around restaurant hiring, scheduling, and compliance realities.
From performance management to compliance and beyond, your PuzzleHR partner provides expert guidance on all things HR.
A flexible suite of talent acquisition services, so you choose the level of support that best fits your hiring needs.
EDC connects employees with HR professionals to quickly and efficiently answer urgent HR questions, so managers can stay on the floor.
Our benefits experts work closely with you and your broker to simplify the complexities of administering a benefits plan.
From food service certifications to leadership trainings, our L&D offerings give your employees the skills they need to thrive.
Our seasoned Payroll Engineers make sure every paycheck is processed flawlessly: on time, every time.
Workplace investigations, corrective action plans, and new operational controls that keep every location on the right side of the rules.
Support for new openings, mergers, acquisitions, and restructuring, so your people processes scale as fast as your footprint.
How it works
Start with the services you need most and add more as you open new locations. We scale with you and help guide your business as it grows.
1
Tell us about your brands, your locations, and where HR is slowing you down.
2
Your PuzzleHR professionals get to know your operations, managers, and crew.
3
Together we choose the right mix of services for your locations and your budget.
4
We handle HR month-in, month-out, so your leaders can focus on guests and growth.
HR professionals, backed by our Employee Direct Connect, Talent Acquisition, and Learning & Development teams, who know the food service industry and help you build an HR strategy that keeps every location running.
Restaurant case study
One of a multi-unit QSR’s highest-volume locations was struggling with rising turnover, employee complaints, scheduling violations, cash handling issues, and a successful phone scam. PuzzleHR ran a formal workplace investigation, set clear leadership accountability, and put new cash control, scam prevention, and scheduling audits in place.
Results after 9 months at a high-volume location of a multi-unit QSR.
More restaurant results
Talent acquisition
140
positions filled
28
hires per month, on average
5
months into the partnership
A national fast-food franchise needed to fill entry-level roles fast enough to keep daily operations running. With our Talent Acquisition Coordinator service at just 3 hours per week, they kept pace with hiring and kept expanding.
Employee relations
1,500+
employees
9
states, two brands
0
employee relations escalations at closure
After a serious safety incident exposed a high-risk location, PuzzleHR led the investigation and risk assessment, then guided a compliant closure, transferring eligible employees and retaining top talent within the organization.
Free tool
In food service, turnover can be high, and every empty shift costs you. Replacing a single employee can run 10–30% of their annual salary. Plug in three numbers and see your annual cost of turnover in seconds.
Below you’ll find answers to common questions about PuzzleHR for restaurants.
PuzzleHR-ToGo! is a packaged suite of HR services built exclusively for the food service industry. It includes Managed Human Resources, Talent Acquisition, Employee Direct Connect, Managed Benefits, Learning and Development, and Managed Payroll.
Yes. From kitchen to table, whether you have 3 locations or 300, PuzzleHR scales with you. Today our HR professionals manage HR, payroll, benefits, and more for 1,000 restaurants with 14,000 employees.
No. You choose the services you need. Some operators start with talent acquisition or payroll; others partner with us for a full HR team. You can add services as you open new locations.
Our Talent Acquisition services flex to your hiring needs, from job ad creation and posting to resume review, coordination, and metric reporting. One national fast-food franchise filled 140 positions in 5 months, an average of 28 per month, with just 3 hours per week of Talent Acquisition Coordinator support. Read the case study.
Turnover drops when managers are consistent, employees feel heard, and HR focuses on retention and engagement. We provide leadership coaching, employee relations support, Employee Direct Connect, and training that keep crews engaged and staffing stable.
Want to know what turnover is costing you now? Try our free turnover calculator.
Yes. We conduct formal workplace investigations, review scheduling, payroll, and cash handling records, and build corrective action plans with clear leadership accountability. At one high-volume QSR location, this led to lower turnover, fewer complaints, improved scheduling compliance, and zero additional fraud.
Employee Direct Connect (EDC) gives your employees a direct line to PuzzleHR’s HR professionals, so urgent HR questions are answered quickly and efficiently. It takes those questions off your managers’ plates and keeps them focused on the shift.
Book a time with our team. We’ll learn about your brands, your locations, and where HR is slowing you down, then recommend the right mix of ToGo! services for your business. No cost, no commitment.
Get cooking with PuzzleHR. Call 1-844-385-0515 or book a time with our team.
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