Our client, a growing medical billing company, approached us with a large disruption in their payroll department. Their experienced payroll administrator was retiring, leaving a critical knowledge gap. At the same time the organization was acquiring two new entities which were in different states, had different pay frequencies and were processing payroll on a different HCM system than their new parent company.

Our client is a leader in medical professional liability, with many years of experience protecting the medical community’s clinicians and organizations. They focus on protecting healthcare providers and promoting safety across the field. As a specialized organization, the client required seamless HCM system integration that would maintain operational continuity, historical data, and data privacy.

Our client, a dry van, full truckload carrier, approached PuzzleHR for assistance addressing their employees’ Tier 1 HR questions. With an internal HR staff of 2 struggling to manage over 1,100 truck drivers who are not regularly on location, they made use of the Employee Direct Connect service. The EDC team was able to address issues promptly and professionally, helping reduce the internal HR workload and contributing to a boost in employee satisfaction.

PuzzleHR understands the challenges faced by a fast-growing business. Paid growth and heightened demand outstripped our client’s in-house HR capabilities, leading to urgent need for enhanced employee relations, performance management, and compliance, particularly with the intricacies of California state laws. PuzzleHR stepped in at this juncture, bringing its comprehensive HR expertise to provide a suite of tailored services that allowed the client to remain focused on innovation and expansion.

Our client is an industry leader in the automotive manufacturing sector and has a dedicated team of PuzzleHR professionals managing daily and strategic HR tasks. After approaching us for assistance implementing their new California Workplace Violence Prevention Plan, our team created a plan blueprint, trained their employees, and provided resources to manage the plan. The client was able to successfully implement their new plan and train their employees before the implementation date of July 1st and will continue working with PuzzleHR to ensure the plan is administered properly.

A client with 48 employees approached PuzzleHR to assist with an audit. The audit uncovered terminated employees who had not been removed from carrier plans, causing charges to accrue. PuzzleHR worked with the carrier to credit the client back nearly $12,000.

A client with 20 employees enrolled in their benefits program with incorrect rates approached PuzzleHR seeking immediate assistance. PuzzleHR guided the client through the process of rectifying the issue before the next payroll period and communicating about the issue with employees, rebuilding trust within the organization.

PuzzleHR’s Audits Only service provides clients with a second set of eyes to ensure their process was completed correctly. A client with over 200 employees enrolled in benefits found out that nearly half of the enrolled employees were enrolled in the wrong plans. PuzzleHR uncovered this client’s issue in the first audit and made corrections with the carrier before any claims were submitted or rejected.

A client approached PuzzleHR for assistance with ancillary benefit reconciliation after an employee passed away. PuzzleHR’s experts worked quickly to provide the carrier with proof of the employee’s enrollment and the carrier paid out the policy.

Our client approached PuzzleHR for assistance with managing and modernizing their payroll and timecard processes. The company sought to streamline operations and develop a robust HR infrastructure to support their business objectives. The client’s recent transition to a new payroll provider and their internal knowledge gaps in payroll management and system training created operational inefficiencies and potential risks. PuzzleHR’s Timecard Services and comprehensive payroll management solution transformed the client’s HR function and allowed them to focus on their business.

Our client, a company in the logistics and development sector, specializing in smart building intelligence platforms, approached PuzzleHR for help creating an HR infrastructure that could support their expanding business. The company lacked a dedicated HR presence, and their upcoming acquisition plans necessitated a comprehensive solution. PuzzleHR worked with the client to transform their HR management strategy and position them for sustainable growth.

Navigating organizational change is a puzzle, but our HR professionals help put the pieces together. With the help of our team, our client was able to overhaul their benefits program and introduce new leadership seamlessly. As a result, leadership can manage their day-to-day responsibilities while employees have a smooth HR experience.

Our client approached PuzzleHR for assistance with hiring a high volume of retail employees. The Talent Acquisition team stepped in, providing the client with a recruiter through the Dedicated Recruiter Service. Over the course of the relationship, the dedicated recruiter filled 315 positions, averaging 33 days to fill a role.

Our client approached PuzzleHR in July 2024 for assistance filling a variety of roles at multiple levels, from entry to senior. The client utilizes PuzzleHR’s Managed Talent Acquisition service, as their hiring needs are specific but not constant. Over the course of their relationship with PuzzleHR, our TA team successfully filled 21 positions across all role types.

From large clients to small businesses, restaurants to farms, and everything in between, PuzzleHR automates and streamlines the document transfer process to reduce administrative burden and human error.

Our client, a national fast-food franchise, approached PuzzleHR with a need to fill many positions quickly enough to not disrupt the organizational day-to-day. The client utilizes the Talent Acquisition Coordinator Service. Our team was able to fill 140 positions in the 5 months of the partnership, averaging 28 filled positions per month.

Finding the missing piece in your organization’s puzzle is no easy task, but PuzzleHR’s Talent Acquisition professionals make it easy. With the help of our HR, TA, and onboarding professionals, our client was able to enhance their employee experience and attract top talent.

PuzzleHR supports clients with every aspect of the HR function. From job descriptions and training programs to compensation analysis, employee handbooks, and employee experience, PuzzleHR’s professionals have the expertise to enhance your HR function.

Our client was looking to refine their talent acquisition and performance management strategies. With PuzzleHR’s resources, the company
introduced a performance management system, improved employee development, and implemented a 4-day workweek pilot program. The
partnership resulted in increased employee recognition, stronger performance management, improved communication, and increased engagement.

Investing in employees is essential for organizations to thrive. Our clients know this firsthand and come to PuzzleHR for assistance with budget-friendly ways to upskill their team and increase engagement. With the help of our HR professionals, our client implemented a strategy that allowed them to increase engagement and bring learning and development opportunities to their team.

With a lack of internal HR infrastructure but a desire to grow, our client came to PuzzleHR for a comprehensive HR strategy and assistance with recruitment. We were able to provide them with the HR support they needed to focus on performance management and recruiting.